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Legal & Transparency

Privacy Policy

Last Updated: August 2026 — At Vibe Cart (vibecart.pk), we are dedicated to protecting your personal information and handling your data with full transparency.

Our Commitment to Your Privacy

This Privacy Policy outlines how Vibe Cart collects, uses, protects, and discloses your personal information when you visit vibecart.pk, place an order for our trending gadgets, home products, or signature fragrances, or communicate with our support team. By accessing our platform, you acknowledge and agree to the practices described in this policy.

1

Information We Collect

We collect information that identifies or reasonably relates to you to process orders and provide a personalized shopping experience:

  • Contact & Shipping Details: Your full name, delivery address, city, phone number, WhatsApp contact number, and email address.
  • Order & Transaction History: Products added to bag, items ordered, order totals, Cash on Delivery status, and past purchase records.
  • Customer Communications: Messages, feedback, or verification records shared with us via WhatsApp, phone, or email.
  • Device & Usage Technical Data: IP address, browser type, device details, and site navigation metrics used to secure and optimize our website.
2

How We Use Your Information

Your personal information is strictly utilized for legitimate business purposes:

Order Fulfillment & Delivery

Processing your purchases, confirming orders via phone/WhatsApp, and dispatching packages to your address through Pakistani courier services.

Customer Support & Communications

Responding to queries, providing tracking updates, assisting with returns, exchanges, and resolving order issues.

Security & Fraud Prevention

Detecting fake orders, preventing Cash-on-Delivery doorstep refusal abuse, and protecting our platform against security threats.

Service Improvements

Analyzing store performance, refining product catalog offerings, and ensuring website functionality runs smoothly.

3

Information Sharing & Data Disclosure

We do not sell, rent, or trade your personal information to third-party marketing companies. We only share essential information under the following conditions:

  • Logistics & Courier Partners: We share your recipient name, shipping address, and phone number with licensed Pakistani courier services (e.g. TCS, CallCourier, Leopards) strictly to complete delivery.
  • Legal Requirements: We may disclose information if required by applicable Pakistani law, legal proceedings, or court orders to protect our legal rights or user safety.
4

Data Security & Your Rights

We employ SSL encryption, secure database storage, and strict administrative protocols to keep your information safe. You have the right to request details of the personal information we hold about you, request corrections to incorrect address data, or ask for record deletion.

To exercise any of these privacy rights, please reach out directly to our support team on WhatsApp at +92 307 2570265.

Have Questions About Your Privacy?

Our team is available on WhatsApp to answer any privacy concerns or assist you with data requests.

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