Refund & Return Policy
At Vibe Cart (vibecart.pk), customer satisfaction matters to us. If you receive a defective, damaged, or incorrect item, we are here to assist with an immediate return or exchange.
Hassle-Free Return Policy Overview
We inspect every product before dispatch. However, if your package arrives damaged, broken, or contains the wrong item, please notify us within 2 days of receiving your order along with your Order ID and photo/video proof via WhatsApp.
Return & Exchange Eligibility
You may request a return or exchange under the following valid conditions:
Non-Returnable Items
Returns or exchanges will strictly NOT be accepted for:
- Products damaged due to customer misuse, electrical surges, or normal wear and tear after delivery.
- Vibe Scents fragrances that have been unsealed, opened, or sprayed (for hygiene and safety reasons).
- Items returned without original brand boxes, cables, or accessories.
- Products reported after the 2-day inspection window has elapsed.
Refund Process & Method
Once our quality inspection team receives and verifies your returned item:
- The refund will be processed for the product price only. Initial delivery charges are non-refundable.
- For Cash on Delivery (COD) orders, refunds are issued via direct Bank Transfer, EasyPaisa, or JazzCash. Refunds are not handed out in physical cash.
- Approved refund transactions are completed within 3 to 5 business days after approval.
Order Cancellation Policy
You may cancel your order free of charge before it has been dispatched by contacting us on WhatsApp. Once an order is handed over to our courier partner, it cannot be cancelled. COD orders refused at the doorstep without valid justification are recorded as cancelled orders and may lead to restriction of future COD ordering privileges.